Terms & Conditions

Our mission is to bring macaron to the UK and we aim to deliver the best possible customer experience.

If you need to contact us with any feed back or queries email hello@englishrosebakery.com

Products

Product flavours in an assorted box will vary unless you e-mail with a bespoke order. Packaging is subject to change or substitution without prior notice however we will attempt to keep our website as up to date as possible.

Delivery

We regret that at this point in time we can only accept orders for delivery in the United Kingdom but we are hoping this will change soon so everyone can enjoy our lovely treats, please keep checking the website or join our twitter page for updates.

Payment

If your order is placed online, payment will be taken via ‘paypal’, don’t worry, you don’t need a paypal account to do this and you will not be charged a percentage by paypal.

In the unlikely event that your payment card is used fraudulently to make a purchase with you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Dispatch & Delivery

We dispatch gifts on Tuesdays as at 17.00hrs. All gifts are dispatched using the Royal Mail’s first class service.
Please contact us via email if your order is particularly urgent and we will try to post out your order the same day.

Please ensure that there is someone to accept delivery during working hours. Should the Royal Mail be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient’s responsibility to contact the Royal Mail to arrange a suitable re-delivery date. If no contact is made, re-delivery may not be attempted.

We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. It is therefore recommended that gifts are sent to a work address if possible.

We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the Post Office address finding service.

Deliveries will be made to the address that you have selected. In the event that you select a business address The English Rose Bakery shall be deemed to have delivered the products to its intended recipient by delivering it to the reception area or mailroom at the business address.

We take care to ensure that your gift is dispatched in perfect condition. If when it has been received you are unhappy with its condition you can reject the delivery, inform the Royal Mail, and tell them to return the affected items to us at the address above.

Cancelling your Order

In the event that you wish to cancel your order, please email us at hello@englishrosebakery.com

Returns should be sent to:

English Rose Bakery
The Castle Hotel
66 Oldham St
Manhester
M4 1LE

Please be aware that you will be liable for any postage costs incurred as a result of returning items to us and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us.

Please be advised that we need to be notified of any order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.